Play Trelottery

PLUS, you'll also be entered into our Quarterly Jackpot Draw with a chance to win £2,000!

How do I play?

Each entry costs just £1
To enter, print off and fill in the form. (Click here to download your entry form)
Tell us how many weeks you would like to play for and how you want to pay.
Send your entry back to us at the Freepost address shown on the form. 
We’ll send you your unique lottery number(s) and the date of the first draw you will be entered in by post within 14 days of receiving your form.

How do I know if I’ve won?

Winners receive a cheque by post within 14 days of each draw.
So you can sit back and wait for your winnings!
However, you can view the latest weekly winners online at www.treloar.org.uk/TRElottery
Or call the lottery helpline 01524 752 880

RULES

1. Your purchase of TRELottery entries is from Treloar Trust ("The Promoter"), solely in accordance with the terms under which the Charity from time to time promotes its lotteries.
2. All proceeds from TRELottery go to Treloar Trust, Registered charity number 1092857.
A company limited by guarantee and registered in England, number 04466362.
3. You represent and agree that:
a. You are 16 years of age or over
b. You are a resident of Great Britain
c. You will not buy or purport to buy an entry to this lottery on behalf of anybody under the age of 16.
d. You will provide accurate information, including your name, date of birth, personal address and telephone number and accept that it is your responsibility to keep us informed of any changes as soon as they arise.
4. You agree that you shall not be entitled to receive any prize if you are unable to substantiate to the promoting Charity your representations under paragraphs 3 a), b) and c) above.
5. You accept that TRELottery is regulated by the Gambling Commission and that in certain
circumstances we may be unable to provide refunds or replacements once you have purchased your lottery entries.
6. TRELottery prizes are printed on the tickets and in the leaflets provided and are advertised on the Treloar Trust website www.treloar.org.uk. There are no alternatives to any prize and no interest is payable. Prizes will be paid by cheque and posted to the winners within 14 days. Entrants will be notified as to any change in prize structure.
7. The cost of each entry is £1 per play. Members may purchase more than one entry and payment must be made in advance by one of the methods permitted.
8. The Promoter may (without giving any reason or notice at its absolute discretion) decline to accept an application, cancel an existing subscription, or terminate or suspend the lottery scheme.
9. The Promoter will conduct the draw every Friday, utilising a Random Number Generator (RNG) that has been tested and approved by an independent, Gambling Commission approved, third party test house.
10. The winning numbers will be published on the Treloar Trust website www.treloar.org.uk and will be available via the Lottery helpline on 01524 752880, from the following working day (Monday - Friday, 9am - 5pm).
11. No liability is accepted for the loss, theft or delayed receipt of any communication sent by post.
12. The Promoter is not responsible for any delay in bank payments.
13. The Promoter operates a Complaints and Disputes Procedure which is available via the Treloar Trust website www.treloar.org.uk and which will also be made available to customers upon request.
14. Treloar Trust is committed to ensure that information about how to gamble responsibly and how to access information and help in respect of problem gambling is readily available to all. Please refer to our Responsible Gambling Guide, which is available via the Treloar Trust website www.treloar.org.uk, or request further information via the Lottery helpline on 01524 752880.
15. Any cancellation of an existing subscription will not affect your prior purchase of Lottery entries nor your rights as a holder of such entries, providing that you have complied with the foregoing obligations.
16. The Promoter's decisions made pursuant to the Rules shall, once made, be final and binding.
 
Are you gambling more than you really want to? If you feel you have a problem with gambling please visit GamCare's website for help and advice at www.gamcare.org.uk, or contact the GamCare National Helpline between 8am and midnight on 0845 6000 133.

  The UK fellowship for for those affected by compulsive gambling.
  For information, resources and contacts for those who are affected by other peoples gambling
  problems please visit www.gamanon.org.uk.           

The Gambling Commission regulate a range of commercial gambling activities in the United Kingdom and are an indepedent, non-departmental public body (NDPB) sponsored by the Department for Culture, Media and Sport (DCMS). 
You can find out more by visiting www.gamblingcommission.gov.uk.

Complaints and Disputes Procedure

Treloar's will:
Make this Complaints and Dispute Procedure available to a potential or actual customer ("the customer") via the Treloar Trust website www.treloar.org.uk, or upon request.
Handle all complaints in accordance with this Complaints and Disputes Procedure.
Advise the Gambling Commission on the status of all disputes that are referred to the Promoter (see below). The Complaints and Disputes Procedure is outlined as follows:

Stage One
In the event that a customer has encountered a problem or has a concern to raise in respect of the Lottery, then Treloar Trust will in the first instance advise the customer to contact the Lottery Office.
Any problems or concerns that are brought to the Lottery Office's attention will beformally recorded within the Lottery Complaints Log, initially as an ‘incident', for Treloar Trusts' future analysis and Gambling Commission reporting purposes.
We aim to respond as soon as possible, but normally within 5 days. If the investigation of the complaint is likely to take longer than five days, we will write to you to let you know the proposed timescales and next steps, aiming to resolve yourcomplaint within a maximum of 30 days.
We will investigate your complaint involving relevant parties as necessary.
We will contact you to let you know the outcome of your complaint and any actions we have taken as a result of this. Please note again initial contact will be within 5 days maximum resolution period is 30 days. You can of course check on progress at any time.

Stage Two
If you are unhappy with the resolution of your complaint, you should put your complaint in writing to Jon Colville, Treloar Trust, Froyle House, Upper Froyle, Alton, Hampshire GU34 4JX.
The matter will be escalated to a ‘dispute', if applicable.
You will then be sent an acknowledgement of your complaint in writing, within 48 hours of us receiving it and an investigation of your complaint will then begin.
All reasonable effort will be made to complete this investigation within 7 days of receipt.
We will then contact you with our findings, recommendations and proposed actions.

Stage Three
If you are still not satisfied, you can contact the Independent Betting Adjudication Service www.ibas-uk.com within two months of our decision.
IBAS will act as an impartial adjudicator after the complaint/dispute has been through both of the above stages of our own internal dispute procedure and a deadlock still exists.
An IBAS panel of experts will apply their specialist knowledge to the facts and adjudicate by reference to our own terms and conditions.

Please remember that the Treloar Trust who promotes this lottery is a member of the Fundraising Standards Board - www.frsb.org.uk.
All our donors will be protected by the Treloar Trust own donor care programme which meets the standards as set out by the Fundraising Standards Board. This is another process available for you to use to escalate a problem if in the unlikely event you do not receive the response expected from the Treloar team. 

Responsible Gambling Guide

Our Commitment Towards Responsible Gambling:
Treloar Trust is committed to ensure that information about how to gamble responsibly and how to access information and help in respect of problem gambling is readily available to all.
Keeping Your Gambling Under Control:
The majority of people do gamble responsibly and gambling in moderation is okay, but it may help you to keep your
gambling under control by:
· Remembering that you are taking part for fun and not as a means of investing your money
· Setting strict limits on how much time and money you're going to spend, before playing
· Quitting while you're ahead
· Only gambling with money that you can afford to lose
· Not spending more money on gambling in the hope that you will win back any money that you've already lost
· Keeping up other interests and hobbies and not letting gambling take over your life
· Not gambling in order to escape from stress or boredom.
How To Identify That Gambling Is Becoming A Problem:
For some people however, gambling can become a problem. If you are concerned about the amount you are gambling and feel it is taking over your life, then asking yourself the following questions may help you assess whether or not gambling is becoming a problem:
· Have others ever criticised your gambling?
· Have you lied to cover up the amount you have gambled or the time you have spent doing it?
· Do arguments, frustrations or disappointments make you want to gamble?
· Do you gamble alone for long periods?
· Do you stay away from work or college to gamble?
· Do you gamble to escape from a boring or unhappy life?
· Are you reluctant to spend 'gambling money' on anything else?
· Have you lost interest in your family, friends or pastimes due to gambling?
· After losing, do you feel you must try to win back your losses as soon as possible?
· When gambling and you run out of money, do you feel lost, in despair and need to gamble again as soon as possible?
· Do you gamble until your last penny is gone?
· Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
· Do you feel depressed or even suicidal because of your gambling?
If 'yes' is the answer to some of these questions, then it is likely that a gambling problem exists.
You may also wish to consider whether a friend or relative might have a gambling problem?
How To Get More Information And Help About Problem Gambling:
For friendly and helpful advice from trained counsellors, call the GamCare helpline on 0845
6000 133. The helpline operates between 8am and midnight, 7 days a week, 365 days a year - and calls outside of these hours will be taken by a recorded message service. Sometimes just telling someone about your problem can be a relief - and it is the first step towards dealing with
your problem. You can also visit the GamCare website at www.gamcare.org.uk, for more information and advice.
If you would like to be excluded from Treloar Trust's Lotteries, you can complete the attached Self Exclusion Form (see below) and return it as soon as possible to: Jon Colville, Treloar Trust, Froyle House, Upper Froyle, Alton, Hampshire GU34 4JX.

Please click for a downloadable copy of our Responsible Gambling Guide and Self Exclusion Request Form.

TRElottery Manager: Jon Colville. Email: jon.colville@treloar.org.uk.